Book Image

Customizing Microsoft Teams

By : Gopi Kondameda
Book Image

Customizing Microsoft Teams

By: Gopi Kondameda

Overview of this book

In the evolving remote working arrangement, the demand for custom Microsoft Teams apps is increasing rapidly across businesses. If you are someone who aims to provide users with an exceptional experience through custom-built apps that adhere to industry standards and good governance, Customizing Microsoft Teams is for you! The book starts with an overview of Microsoft Teams customization and configuration prerequisites. It then shows you how to expose functionalities from various solutions through tabs, connectors, messaging extensions, and more before you move on to explore how the PowerShell module can manage multiple aspects of administration and how to use the SharePoint Framework for creating custom Microsoft Teams apps. You’ll be able to work with Microsoft Dataverse for Teams to build custom apps, bots, and flows using Power Apps, Power Virtual Agents, and Power Automate. As you publish your production-ready apps on the Teams store and Microsoft AppSource, you’ll also understand Teams app analytics and reporting functionalities. By the end of this book, you’ll have learned how to develop custom solutions to solve critical business problems and extend the power of Microsoft Teams to develop high-value use cases in the remote working culture.
Table of Contents (16 chapters)
Part 1: Microsoft Teams Customization Exploring the Architecture and Components
Part 2: Microsoft Teams Customization with Tools and Techniques
Part 3: Microsoft Teams Customization with Low-Code and No-Code

Third-party apps on Microsoft Teams

Third-party apps can integrate with Microsoft Teams and enhance Teams’ functionalities and capabilities with additional features. These apps are available from the Microsoft Teams App Store, which offers various functionalities to support a range of different functions:

  • Customer Service and Support: ServiceDesk Plus Cloud, Chatra, OfficeAmp, Now Virtual Agent, Freshdesk, and Zendesk
  • DevOps/IT: Bitbucket, GitHub, GitHub Enterprise, Jenkins, Jira Cloud/Server, Workbot, PagerDuty, and Stack Overflow for Teams
  • Analytics/BI: Google Analytics, Miro, +BI Collaboration, and Mindomo
  • Education/Learning: Wikipedia Search and Quizlet
  • Employee Life/Engagement: Polly and Kudos
  • Human Resources: Disco, Karma, Envoy, TeamSticker, and Quote Master
  • Meetings: Calendar BOT, Cisco Webex Meetings, Secretary Bot, SoapBox, Zoom, Team O’clock, and Cronofy Calendar Connector
  • Project Management: MindMeister, Confluence Cloud...