Book Image

Salesforce Advanced Administrator Certification Guide

By : Enrico Murru
Book Image

Salesforce Advanced Administrator Certification Guide

By: Enrico Murru

Overview of this book

The Salesforce Advanced Administrator certification extends beyond administrator certification, covering advanced platform features and functions such as configuration, automation, security, and customization. Complete with comprehensive coverage of all these topics and exam-oriented questions and mock tests, this Salesforce book will help you earn advanced administrator credentials. You'll start your journey by mastering data access security, monitoring and auditing, and understanding best practices for handling change management and data across organizations. The book then delves into data model management for improving data quality and lets you explore Sales features such as products, schedules, quotes, and forecasting capabilities. As you progress, this book will guide you in working with content management to set up and maintain Salesforce content. You'll also master organizing your files and data using reports and dashboards. Finally, you'll learn how to use a combination of automation tools to solve business problems. By the end of the book, you will have developed the skills required to get your advanced administrator credentials.
Table of Contents (27 chapters)
Free Chapter
1
Section 1: Security, Access, and Organization Management
5
Section 2: Data Model Management
7
Section 3: Sales and Service Cloud Applications
10
Section 4: Data and Content Management
13
Section 5: Reports and Dashboards
16
Section 6: Process Automation
22
Section 7: Taking Your Certification Exam

Handling content libraries

The first step to enabling Salesforce CRM Content for your users is to set up a library, which is the control panel for storing, sharing, and managing files.

Each org can host up to 2,000 libraries (as of the winter 2020 release).

Perform the following steps to complete the setup:

  1. Let's switch to Salesforce Classic and search for the Libraries tab:
The Content Libraries tab
  1. In the My Libraries section, click on the New button to create a new library. Fill in the Name, Unique Name, and Description fields, and then add new members in the Save and Add Members step:
Adding members to a library
  1. Click on Next to add permissions to each member:
Setting up library permissions for library members

This setting gives a specific role to each user by providing Library Permissions. These determine the type of tasks a member can do in a particular library...