1. Approval processes can be defined across objects (for example, the same approval can be active for opportunity and case objects).
   1. False; approvals are related to a single object type.
   2. True; you can define up to five object types.
   3. True; only if objects are related with hierarchical relationships.
2. Approval entry criteria define:
   1. The steps needed in the approval.
   2. The conditions that a record must match to enter any approval step.
   3. The conditions that a record must match to enter the approval process.
   4. The actions to be applied to specific approval stages.
3. To deliver automated approval routing, what should you do?
   1. Create a custom object that defines a dynamic routing matrix and add a process builder to select the approver once the record is submitted for approval.
   2. Select a hierarchical relationship field from the user object.
   3. Select a hierarchical relationship field...