Book Image

Salesforce Advanced Administrator Certification Guide

By : Enrico Murru
Book Image

Salesforce Advanced Administrator Certification Guide

By: Enrico Murru

Overview of this book

The Salesforce Advanced Administrator certification extends beyond administrator certification, covering advanced platform features and functions such as configuration, automation, security, and customization. Complete with comprehensive coverage of all these topics and exam-oriented questions and mock tests, this Salesforce book will help you earn advanced administrator credentials. You'll start your journey by mastering data access security, monitoring and auditing, and understanding best practices for handling change management and data across organizations. The book then delves into data model management for improving data quality and lets you explore Sales features such as products, schedules, quotes, and forecasting capabilities. As you progress, this book will guide you in working with content management to set up and maintain Salesforce content. You'll also master organizing your files and data using reports and dashboards. Finally, you'll learn how to use a combination of automation tools to solve business problems. By the end of the book, you will have developed the skills required to get your advanced administrator credentials.
Table of Contents (27 chapters)
Free Chapter
1
Section 1: Security, Access, and Organization Management
5
Section 2: Data Model Management
7
Section 3: Sales and Service Cloud Applications
10
Section 4: Data and Content Management
13
Section 5: Reports and Dashboards
16
Section 6: Process Automation
22
Section 7: Taking Your Certification Exam

Mock Test B

  1. Which of these is a feature of delegated administration? [two answers]
    1. It manages standard objects.
    2. It adds users to certain groups.
    3. It unlocks users.
    4. It configures standard objects picklists.
  1. You want sales reps (with different roles) to access the Overall Sales Performances dashboard. At the same time, they should not be able to access the Service Status dashboard. The service agents (all grouped in a service group) need to be granted access to Service Status, but not to Overall Sales Performances. And finally, the CEO should be able to see any dashboard. What can you do? [three answers]
    1. Create two different folders for the sales and service dashboards.
    1. Share the sales folder with the sales reps group and with the CEO with view access.
    2. Share the sales folder with the sales reps roles and with the CEO with view access.
    3. Share the service folder with the...