Book Image

Salesforce Advanced Administrator Certification Guide

By : Enrico Murru
Book Image

Salesforce Advanced Administrator Certification Guide

By: Enrico Murru

Overview of this book

The Salesforce Advanced Administrator certification extends beyond administrator certification, covering advanced platform features and functions such as configuration, automation, security, and customization. Complete with comprehensive coverage of all these topics and exam-oriented questions and mock tests, this Salesforce book will help you earn advanced administrator credentials. You'll start your journey by mastering data access security, monitoring and auditing, and understanding best practices for handling change management and data across organizations. The book then delves into data model management for improving data quality and lets you explore Sales features such as products, schedules, quotes, and forecasting capabilities. As you progress, this book will guide you in working with content management to set up and maintain Salesforce content. You'll also master organizing your files and data using reports and dashboards. Finally, you'll learn how to use a combination of automation tools to solve business problems. By the end of the book, you will have developed the skills required to get your advanced administrator credentials.
Table of Contents (27 chapters)
Free Chapter
1
Section 1: Security, Access, and Organization Management
5
Section 2: Data Model Management
7
Section 3: Sales and Service Cloud Applications
10
Section 4: Data and Content Management
13
Section 5: Reports and Dashboards
16
Section 6: Process Automation
22
Section 7: Taking Your Certification Exam

Secure Data Access

In each Salesforce organization, the administrator is the key holder: they are the guardian of the company's data and thus their main concern is protecting this valuable asset. The right object permissions shape data according to the kind of user who accesses it, while planning the right sharing strategy enables users to see only the subset of records they are authorized to read and/or write, thus delivering coherent and safe business processes.

In this chapter, we will learn about the following topics:

  • How data security is handled within the Salesforce platform
  • The difference between profiles and permission sets to define what users can do
  • Setting up record-level security to restrict/allow access to data depending on the user's shape
  • The Salesforce sharing model (from organization-wide default sharing to manual sharing), which determines which objects...