If you wish to follow this book's case study examples or wish to have a safe self-study environment for Siebel CRM, you need at minimum the following Siebel software and documentation:
Siebel Mobile Web Client
Siebel Sample Database
Siebel Tools
Siebel Bookshelf
In this appendix, we will briefly outline the necessary steps to download, install, and configure Oracle Siebel CRM software.