-
Book Overview & Buying
-
Table Of Contents
Salesforce B2C Solution Architect's Handbook - Second Edition
By :
Salesforce B2C Solution Architect's Handbook
By:
Overview of this book
In today’s competitive landscape, the ability to create a unified view of the customer and turn data into actionable insights is a game-changer for businesses. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations.
The book will guide you through the tools, techniques, and scenarios needed to confidently tackle the B2C Solution Architect exam. You’ll start by building a robust understanding of each component within the Customer 360 ecosystem, diving into their capabilities, data models, and governance structures. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond.
By the end of this journey, you’ll not only be prepared to ace the exam but also to excel as a Salesforce B2C Solution Architect, ready to shape the future of customer engagement.
Table of Contents (22 chapters)
Preface
Part 1:Customer 360 Component Products
Chapter 1: De-Mystifying Salesforce
Chapter 2: Supporting Your Customers with Service Cloud
Chapter 3: Direct-to-Consumer Selling with B2C Commerce
Chapter 4: Engaging Customers with Marketing Cloud
Chapter 5: Know Your Customer with Data Cloud (DC)
Chapter 6: Salesforce Ecosystem – Building a Complete Solution
Part 2: Architecture of Customer 360 Solutions
Chapter 7: Role of a Solution Architect
Chapter 8: Integration Architecture Options
Chapter 9: Creating a 360° View of the Customer
Chapter 10: Customizing for Common Business Needs
Chapter 11: Enterprise Integration Strategies
Part 3: Salesforce Certified B2C Solution Architect
Chapter 12: Exam Preparation Tools and Techniques
Chapter 13: Prerequisite Certifications
Chapter 14: Commerce and Integration
Chapter 15: Certification Scenarios
Assessments
Index