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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook - Second Edition

By : Mike King, Melissa Murphy
5 (2)
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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook

5 (2)
By: Mike King, Melissa Murphy

Overview of this book

In today’s competitive landscape, the ability to create a unified view of the customer and turn data into actionable insights is a game-changer for businesses. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. The book will guide you through the tools, techniques, and scenarios needed to confidently tackle the B2C Solution Architect exam. You’ll start by building a robust understanding of each component within the Customer 360 ecosystem, diving into their capabilities, data models, and governance structures. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. By the end of this journey, you’ll not only be prepared to ace the exam but also to excel as a Salesforce B2C Solution Architect, ready to shape the future of customer engagement.
Table of Contents (22 chapters)
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1
Part 1:Customer 360 Component Products
8
Part 2: Architecture of Customer 360 Solutions
14
Part 3: Salesforce Certified B2C Solution Architect

Questions

  1. Which of the following Salesforce products are built on the Lightning Platform?
    1. B2C Commerce
    2. Marketing Cloud Engagement
    3. Service Cloud
  2. True or false: A Salesforce Object represents a single record in the underlying database table.
  3. True or false: When looking to add a feature to B2C Commerce that isn’t supported natively, you should first evaluate solutions from AppExchange?
  4. When extending the Lightning Platform data model, what is the difference between a Custom Object and an External Object?
  5. You’d like to be able to query a list of the Lightning Platform account records created in the past 90 days and display them in a table. Which Lightning Platform tool would best support that need?
  6. Building on the data model you’ve started for Packt Gear, you determine that the guide for a hike should receive an email alert every time a new hiker registers for their hike. What declarative automation tool should you leverage to meet this need?
  7. CSRs need to go through a series of steps whenever they generate a new coupon code for a customer. Each of these steps is displayed on a different screen and each builds upon the previous. Which of the following best meets that need:
    1. Flow Builder
    2. Custom Apex Code
    3. An AppExchange solution?
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Salesforce B2C Solution Architect's Handbook
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