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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook - Second Edition

By : Mike King, Melissa Murphy
5 (2)
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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook

5 (2)
By: Mike King, Melissa Murphy

Overview of this book

In today’s competitive landscape, the ability to create a unified view of the customer and turn data into actionable insights is a game-changer for businesses. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. The book will guide you through the tools, techniques, and scenarios needed to confidently tackle the B2C Solution Architect exam. You’ll start by building a robust understanding of each component within the Customer 360 ecosystem, diving into their capabilities, data models, and governance structures. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. By the end of this journey, you’ll not only be prepared to ace the exam but also to excel as a Salesforce B2C Solution Architect, ready to shape the future of customer engagement.
Table of Contents (22 chapters)
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1
Part 1:Customer 360 Component Products
8
Part 2: Architecture of Customer 360 Solutions
14
Part 3: Salesforce Certified B2C Solution Architect

Summary

In this chapter, you learned about how to support a cross-cloud application development life cycle and how to do cross-cloud environment planning not just for production but at each stage of the life cycle.

Building on this, you learned how point-to-point connectors play a key role in B2C solution architecture and what the three Salesforce-provided connectors support natively. Specifically, you should now be able to describe the capabilities of B2C CRM Sync, MC Connect, and the Commerce and Marketing Connector. You should know that MC Connect is the only one of the three that is a productized solution and that the other two are development frameworks that will need to be integrated and customized by a developer. The Salesforce Order Management and B2C Commerce integration is another example of a productized connector between platforms.

After reading this chapter, you should also be able to assess when MuleSoft or another integration middleware solution would be a good...

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