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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook - Second Edition

By : Mike King, Melissa Murphy
5 (2)
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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook

5 (2)
By: Mike King, Melissa Murphy

Overview of this book

In today’s competitive landscape, the ability to create a unified view of the customer and turn data into actionable insights is a game-changer for businesses. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. The book will guide you through the tools, techniques, and scenarios needed to confidently tackle the B2C Solution Architect exam. You’ll start by building a robust understanding of each component within the Customer 360 ecosystem, diving into their capabilities, data models, and governance structures. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. By the end of this journey, you’ll not only be prepared to ace the exam but also to excel as a Salesforce B2C Solution Architect, ready to shape the future of customer engagement.
Table of Contents (22 chapters)
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1
Part 1:Customer 360 Component Products
8
Part 2: Architecture of Customer 360 Solutions
14
Part 3: Salesforce Certified B2C Solution Architect

Summary

After reading this chapter, you should be able to explain where you, as a B2C solution architect, fit into a larger team. You should also feel comfortable helping to shape a program team that can lead to successful outcomes and articulating the need for each role. Once the team is assembled, you’ll be able to work with your executive sponsor to align the team on the overall program goals that each group will be working toward.

With the right team assembled, you can identify required stakeholder interviews and the appropriate questions to ask at each level to understand business needs. You’ll also be able to work with your platform-specific technical architects and business analyst counterparts to assess the results of stakeholder interviews and map the requirements back to technical solutions. At this stage, you should clearly understand what changes are needed, the involved systems, and the technical solution required to implement the capabilities.

As you...

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