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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook - Second Edition

By : Mike King, Melissa Murphy
5 (2)
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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook

5 (2)
By: Mike King, Melissa Murphy

Overview of this book

In today’s competitive landscape, the ability to create a unified view of the customer and turn data into actionable insights is a game-changer for businesses. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. The book will guide you through the tools, techniques, and scenarios needed to confidently tackle the B2C Solution Architect exam. You’ll start by building a robust understanding of each component within the Customer 360 ecosystem, diving into their capabilities, data models, and governance structures. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. By the end of this journey, you’ll not only be prepared to ace the exam but also to excel as a Salesforce B2C Solution Architect, ready to shape the future of customer engagement.
Table of Contents (22 chapters)
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1
Part 1:Customer 360 Component Products
8
Part 2: Architecture of Customer 360 Solutions
14
Part 3: Salesforce Certified B2C Solution Architect

Summary

After reading this chapter, you should be prepared to understand and evaluate a variety of potential value-adding products to fill the gaps in your B2C solution architecture beyond the core Service, Marketing, and B2C Commerce components. This will help you make informed decisions about what products and licenses are required to meet the needs of a specific organization based on its unique requirements.

Now that you have a broader understanding of the Salesforce ecosystem, you should also be able to start thinking about both immediate priorities and longer-term roadmap items that would support an organization’s goals.

When reviewing potential Salesforce products, you should understand which are built on the Lightning Platform and which require some type of integration effort. For products that are built on separate technology and require some integration, you should also understand what advantages and considerations there are when leveraging the Salesforce option...

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Salesforce B2C Solution Architect's Handbook
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