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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook - Second Edition

By : Mike King, Melissa Murphy
5 (2)
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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook

5 (2)
By: Mike King, Melissa Murphy

Overview of this book

In today’s competitive landscape, the ability to create a unified view of the customer and turn data into actionable insights is a game-changer for businesses. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. The book will guide you through the tools, techniques, and scenarios needed to confidently tackle the B2C Solution Architect exam. You’ll start by building a robust understanding of each component within the Customer 360 ecosystem, diving into their capabilities, data models, and governance structures. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. By the end of this journey, you’ll not only be prepared to ace the exam but also to excel as a Salesforce B2C Solution Architect, ready to shape the future of customer engagement.
Table of Contents (22 chapters)
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1
Part 1:Customer 360 Component Products
8
Part 2: Architecture of Customer 360 Solutions
14
Part 3: Salesforce Certified B2C Solution Architect

Summary

In this chapter, we’ve taken the knowledge we’ve gained so far in this book and extended it to enterprise use cases while incorporating multiple realms, orgs, and BUs. These scenarios are complex and each one is unique. You can use the approach outlined in this chapter, with the example of Packt Enterprises, to guide the overall architecture that’s used in your enterprise.

When working in larger enterprises, it is more important than ever to coordinate closely with your enterprise and technical architect peers. The enterprise architect will have a bigger picture view of the overall technology landscape and when your Salesforce ecosystem fits in. The technical architects will help guide the approach and options within each of the component systems, especially the complex integration options available within the Lightning Platform.

At this point, you should understand the reasons an organization might have multiple instances in component systems and...

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Salesforce B2C Solution Architect's Handbook
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