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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook - Second Edition

By : Mike King, Melissa Murphy
5 (2)
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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook

5 (2)
By: Mike King, Melissa Murphy

Overview of this book

In today’s competitive landscape, the ability to create a unified view of the customer and turn data into actionable insights is a game-changer for businesses. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. The book will guide you through the tools, techniques, and scenarios needed to confidently tackle the B2C Solution Architect exam. You’ll start by building a robust understanding of each component within the Customer 360 ecosystem, diving into their capabilities, data models, and governance structures. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. By the end of this journey, you’ll not only be prepared to ace the exam but also to excel as a Salesforce B2C Solution Architect, ready to shape the future of customer engagement.
Table of Contents (22 chapters)
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1
Part 1:Customer 360 Component Products
8
Part 2: Architecture of Customer 360 Solutions
14
Part 3: Salesforce Certified B2C Solution Architect

Summary

In this chapter, you’ve acquired a few new skills that should add to your understanding of the component products, integration methodologies, and customer data model that’s been established so far in this book. Armed with this information, you should now be able to design and implement solutions that are unique to your business while incorporating all the tools in your Salesforce solution.

Various resources are available from Salesforce in the form of multi-cloud solution kits that cover core business use cases. You know how to interpret them, as well as understand the overall solution architecture, workflow, and design.

Using Packt Gear, you’ve learned how to take a provided solution kit and adapt it to a real organization’s needs. In the integrating chatbots and agent-supported chat section, you learned how to expand on the capabilities of live agents and chatbots when Salesforce Order Management is used or when custom objects from the Lightning...

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Salesforce B2C Solution Architect's Handbook
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