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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook - Second Edition

By : Mike King, Melissa Murphy
5 (2)
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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook

5 (2)
By: Mike King, Melissa Murphy

Overview of this book

In today’s competitive landscape, the ability to create a unified view of the customer and turn data into actionable insights is a game-changer for businesses. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. The book will guide you through the tools, techniques, and scenarios needed to confidently tackle the B2C Solution Architect exam. You’ll start by building a robust understanding of each component within the Customer 360 ecosystem, diving into their capabilities, data models, and governance structures. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. By the end of this journey, you’ll not only be prepared to ace the exam but also to excel as a Salesforce B2C Solution Architect, ready to shape the future of customer engagement.
Table of Contents (22 chapters)
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1
Part 1:Customer 360 Component Products
8
Part 2: Architecture of Customer 360 Solutions
14
Part 3: Salesforce Certified B2C Solution Architect

B2C Commerce APIs and integrations

As is true with any integration scenario, successfully integrating B2C Commerce into the larger B2C Solution Architecture is largely a function of understanding the available integration options. It does little good to understand the underlying data model if you don’t know how to access it from another system!

Unlike the Lightning Platform, B2C Commerce implementations still traditionally make heavy use of file-based integrations for data feeds, though API options are available. We’ll cover both file-based integrations and API options in the following sections.

Feed-based integration support

B2C Commerce has native support for the following FTP, SFTP, and WebDAV server integrations. Of the three, WebDAV is the only type that B2C Commerce can host natively. All files sent to or retrieved from a B2C Commerce instance must use WebDAV.

Despite that, the most common pattern by far is to leverage an outside SFTP server to host files being transferred...

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