A holistic approach to analytics
There are three core dimensions to API product analytics that measure a product across all aspects of the customer journey – infrastructure, product, and business, as shown in the following diagram.
Figure P3.1 – Dimensions of API Analytics
Being data-driven in API management is important because it allows companies to make informed decisions about their API strategy, operations, and performance. A data-driven approach enables a company to understand how its API is being used, how it’s performing, and how it’s impacting a business.
Here are some examples of why a data-driven approach is important in API management:
Infrastructure: API infrastructure metrics such as uptime, response time, and error rates can be collected and analyzed to identify and troubleshoot issues, and to ensure that an API is performing well and meeting service-level agreements.
Product experience: Metrics such as user...