Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Uptime and availability

Although customer applications depend on the performance of your APIs, the choices and nuances of your infrastructure choices that make your APIs performant are abstracted from your customers. Uptime and availability are the most outward-facing of all infrastructure metrics. Most companies would publish a status page with uptimes and availability stats of their APIs. These pages are generated using a ping service.

The availability of a service is the probability of the system being available to the user over a period of time. Since availability is the likelihood of the system being available, it helps you understand the reliability of your APIs at a wider scale and how it might impact the user experience.

Uptime measures the reliability of an API as a percentage of time the service has been working and is ready for use. Uptime is used as the go-to standard for measuring the availability of APIs. In the following screenshot, you can see how Stripe displays...