In the previous chapters, you examined solution selling, driving due diligence concepts, and solution envisioning with Sure Step. This chapter will walk you through the fascinating discipline of managing projects. The field of project management is emerging because quality has become a competitive instrument over the years. The Project Management Institute (PMI) defines project management as the application of knowledge, skills, tools, and techniques to project activities to meet project requirements. Being a project manager in charge of software implementation projects is a challenging and demanding responsibility. Good project managers combine various skills in a balanced way. They need to bring leadership, communication, negotiation, problem solving, and influencing capabilities into practice in a unique and temporary environment. And when things go wrong, project managers usually find themselves in the eye of the storm. Nevertheless, managing projects brings...
Customer Success with Microsoft Dynamics Sure Step
Customer Success with Microsoft Dynamics Sure Step
Overview of this book
Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Free Chapter
Background and Concepts
Solution Selling and Driving Due Diligence
Solution Envisioning with Sure Step
Managing Projects
Implementing with Sure Step
Quality Management and Optimization
Upgrading with Sure Step
Project and Organizational Change Management
A Practical Guide to Adopting Sure Step
Summary and Takeaways
Bibliography
Index
Customer Reviews