Index
A
- agile approach
- Agile Implementation project type
- about / The Agile Implementation project type
- usage scenarios / The Agile Implementation project type
- Agile project type, for multinational chemicals customer / Use case: Agile project type for a multinational chemicals customer
- Rapid project type, for GP customer / Use case: Rapid project type for a GP customer
- Enterprise project type usage, by global advertising organization / Use case: Enterprise project type usage by a global advertising organization
- American Productivity & Quality Center (APQC) / The first step to envisioning the future state
- analysis phase / Analysis
- Analysis phase
- about / The Analysis phase
- starting / The start of the project
- delays, expecting / Expect some delays
- project culture, establishing / A chance to establish the project culture
- project charter / A good project charter is priceless
- project planning sessions / Project planning sessions
- kickoff meeting content / Kick off your communication culture
- kickoff meeting, preconditions / Wrapping up
- training concept / To train or not to train?
- uncontrolled Analysis phase / The uncontrolled Analysis phase
- approach
- Architecture Review
- for CRM / Architecture Review
- for AX / Architecture Review
- AX
- Architecture Review, using for / Architecture Review
- Design Review, using for / Design Review
- Customization Review, using for / Customization Review
- Performance Review, using for / Performance Review
- Upgrade Review, using for / Upgrade Review
B
- business driver
- about / Value realization and measurement
- examples / Value realization and measurement
- Business Process Analysis cross phase / ISV artifacts for Sure Step
- Business Process Modeler (BPM) / The first step to envisioning the future state
- Business Process Workshops / Analyze what?
- business solutions market
- about / The business solutions market
- buyer
- seller, keeping in alignment with / Staying aligned with the buyer
C
- Capability Maturity Model Integration (CMMI) / Why quality-driven companies prefer project management
- CfMD program
- about / Sure Step and the CfMD program
- change initiatives
- Change Logo feature
- Change Request / Managing scope creep during the Analysis phase by means of Fit Gap Analysis
- Change Request form
- about / Scope management
- Close Project Phase
- about / Integration management
- Close stage / The Microsoft Solution Selling Process
- cloud computing
- communication
- about / Communication matters
- interacting / Rule number 1 – communication requires interaction
- e-mail communication / Rule number 2 – e-mail does not equal project communication
- briefing / Rule number 3 – be brief
- expectations, setting / Rule number 4 – set clear expectations
- communication management
- about / Communication management
- Communications Strategy / Organizational Change Management in Sure Step, Defining the OCM Strategy
- complementary solution / Classifying ISVs
- Computer Telephony Integration (CTI) / Cross-industry customer care solutions
- Conditions of Satisfaction (CoS) / Controlling quality within project types
- Conditions of Satisfaction (COS) / ERP and CRM implementations and statistics, Estimating the Return on Investment
- Conduct Organization Risk and Readiness Assessment / Defining the OCM Strategy
- Conference Room Pilot (CRP) activity / Use case: Rapid project type for a GP customer
- Configuration cross phase / ISV artifacts for Sure Step
- Connector
- for Microsoft Dynamics / Sure Step Online
- Core-Site Build concept
- about / Multisite engagements
- cost management
- about / Time and cost management
- CRM
- implementing / ERP and CRM implementations and statistics
- statistics / ERP and CRM implementations and statistics
- Architecture Review, using for / Architecture Review
- Design Review, using for / Design Review
- Customization Review, using for / Customization Review
- Performance Review, using for / Performance Review
- Upgrade Review, using for / Upgrade Review
- cross-industry solutions
- customer care solutions / Cross-industry customer care solutions
- extended CRM solutions / xRM or extended CRM solutions
- cross-phase activity
- testing / Key quality and testing cross-phase activities
- feature testing / Feature Testing
- unit testing / Unit Testing
- function testing / Function Testing
- sub-process testing / Sub-Process Testing
- process testing / Process Testing
- DAT / Data Acceptance Testing (DAT)
- integration testing / Integration Testing
- performance testing / Performance Testing
- UAT / User Acceptance Testing (UAT)
- cross-phase processes
- about / The notion of phases and cross phases
- Program Management cross phase / ISV artifacts for Sure Step
- Training cross phase / ISV artifacts for Sure Step
- Business Process Analysis cross phase / ISV artifacts for Sure Step
- Configuration cross phase / ISV artifacts for Sure Step
- Requirements cross phase / ISV artifacts for Sure Step
- Custom Coding cross phase / ISV artifacts for Sure Step
- Quality and Testing cross phase / ISV artifacts for Sure Step
- Infrastructure cross phase / ISV artifacts for Sure Step
- Integration and Interfaces cross phase / ISV artifacts for Sure Step
- Data Migration cross phase / ISV artifacts for Sure Step
- Custom Coding cross phase / ISV artifacts for Sure Step
- customer buying cycle
- supplying / Supporting the customer's buying cycle
- organizational needs, defining / Defining organizational needs
- right solution, determining / Determining the right solution
- risks, defining / Understanding and mitigating risks
- risks, mitigating / Understanding and mitigating risks
- existing solutions, upgrading / Approach to upgrade existing solutions
- Customer Care Accelerator (CCA) / Cross-industry customer care solutions
- customer care solutions / Cross-industry customer care solutions
- Customer Relationship Management (CRM) / The alternative, How ISVs can benefit from the Sure Step program
- customers
- benefits / The importance of a methodology
- value, driving for / Driving value for the customer and solution provider
- Customization Review
- for CRM / Customization Review
- for AX / Customization Review
D
- DA Offerings / The concept of Decision Accelerator (DA) Offerings
- DA offerings
- about / Decision Accelerator Offerings and the Diagnostic phase
- Need Determination phase / Phase 1 – Need Determination
- additional services / Phase 2 – additional services and when to avail them
- additional services, availing / Phase 2 – additional services and when to avail them
- Risk Evaluation phase / Phase 3 – Risk Evaluation
- upgrade approach, determining / Determining the Upgrade approach and release schedule
- release schedule, determining / Determining the Upgrade approach and release schedule
- DA offerings services
- other aspects / Other aspects of the Decision Accelerator Offering services
- DAT / Data Acceptance Testing (DAT)
- data migration / Do not forget about data migration
- Data Migration cross phase / ISV artifacts for Sure Step
- Data Taxonomy / Defining the OCM Strategy
- Days of Sales Outstanding (DSO) / Value realization and measurement
- Decision Accelerator services
- delivery costs
- delivery cycle
- initiating / Initiating the delivery cycle
- Delivery Review
- deployment phase / Deployment
- Deployment phase
- about / The Deployment phase
- end-user training, conducting / Conduct end user training
- trainer team, composing / Compose the trainer team
- final migration / What about the data?
- go-live, as user acceptance test / The Go-Live as the user acceptance test
- UAT, focus / The focus of the user acceptance test
- performance tests, executing / Execute performance tests
- infrastructure readiness / Infrastructure readiness
- cross check procedure / Check and cross-check
- Deploy stage / The Microsoft Solution Selling Process
- design phase / Design
- Design phase
- about / The Design phase
- need for / Do we really need a Design phase?
- risks / The risk of a passive Design phase
- activities / All activity in the Sure Step Design phase
- standard package solution, implementing / We are implementing a standard package solution
- requirements, to design / From requirements to design
- documentation / Document and implement
- implementation / Document and implement
- testing, initiating / Initiate testing
- infrastructure department, interacting / Interact with the infrastructure department
- deployment, planning / Start planning the deployment
- Design Review
- for CRM / Design Review
- for AX / Design Review
- developing phase / Development
- Development phase
- about / The Development phase
- developers only period / Developers only?
- custom code, developing / Develop and freeze custom code
- custom code, freezing / Develop and freeze custom code
- testing, completing / Complete the testing
- finalization, starting / Start finalizing
- system configuration, finalizing / Finalize the system configuration and ISV solution setup
- ISV solution setup, finalizing / Finalize the system configuration and ISV solution setup
- design updates, finalizing / Finalize design updates
- non-production environments, handing / Hand over non-production environments
- Develop stage / The Microsoft Solution Selling Process
- diagnosis phase
- Sure Step champion / The Sure Step champion
- V-team / The V-team
- Diagnostic leveraging
- of accelerated POC, with CRM Online service / Diagnostic leveraging of the Accelerated POC with the CRM Online service
- Diagnostic phase
- for current Dynamics customer / The Diagnostic phase for a current Dynamics customer
- Diagnostic phase, Dynamics customer
- upgrade requirements, assessing / Assessing the upgrade requirements
- Decision Accelerator services, applying / Applying the other Decision Accelerator Offerings services to upgrade engagements
- disciplines, project management
- about / Understanding project management disciplines
- risk management / Risk management
- scope management / Scope management
- time management / Time and cost management
- cost management / Time and cost management
- resource management / Resource management
- communication management / Communication management
- quality management / Quality management
- procurement management / Procurement management
- integration management / Integration management
- discovery process
- starting / Starting the discovery process
- Microsoft Dynamics Lifecycle Services tools / Microsoft Dynamics Lifecycle Services tools and alignment with Sure Step
- Dynamics customer
- diagnosing / Diagnostic for a new Dynamics customer
- Dynamics customer, diagnosing
- discovery process, starting / Starting the discovery process
- Requirements and Process Review state / The first step to envisioning the future state
- right solution, identifying / Identifying the right solution
- infrastructure implications, determining / Determining infrastructure implications
- delivery costs, estimating / Estimating delivery costs, approaches, plans, and roles
- approach, estimating / Estimating delivery costs, approaches, plans, and roles
- plans, estimating / Estimating delivery costs, approaches, plans, and roles
- roles, estimating / Estimating delivery costs, approaches, plans, and roles
- risk perception, reducing / Reducing risk perception
- Return on Investment, estimating / Estimating the Return on Investment
- project charter, developing / Developing the project charter and proposal
- proposal generation activity, developing / Developing the project charter and proposal
- sales cycle, closing / Closing the sales cycle
- delivery cycle, initiating / Initiating the delivery cycle
E
- e-mail communication / Rule number 2 – e-mail does not equal project communication
- Earned Value Concept
- about / Time and cost management
- end-user training
- conducting / Conduct end user training
- Enterprise project type
- about / The Enterprise project type
- usage scenarios / The Enterprise project type
- Enterprise Resource Planning (ERP) / The alternative, How ISVs can benefit from the Sure Step program
- ERP
- implementing / ERP and CRM implementations and statistics
- statistics / ERP and CRM implementations and statistics
- Executive and Stakeholder Engagement strategy / Organizational Change Management in Sure Step
- existing solutions
- upgrading / Approach to upgrade existing solutions
- Expense Reporting / The two-tier approach, cloud computing, and workloads
- extended CRM solutions / xRM or extended CRM solutions
- Extract Transform and Load (ETL) / The Analysis and Design phases
F
- feature testing / Feature Testing
- Fit/Gap Worksheet
- input instrument, for Business Process Workshops / Analyze what?
- Fit Gap assessment
- about / Quality management
- follow up
- about / From estimate to follow up
- on WBS / Follow up based on WBS
- Functional Design Document (FDD) / Feature Testing
- Functional Design Documents (FDD) / Document and implement
- Functional Design Documents for Gaps (FDD-Gap) / Design Review
- Functional Requirement Document (FRD) / Feature Testing
- Functional Requirements Document (FRD)
- about / Multisite engagements, Managing scope creep during the Analysis phase by means of Fit Gap Analysis
- functional upgrade
- function testing / Function Testing
- Future-state business process models / Aligning an organization
G
- gaps / The Rapid project type
- GROW / GROW into new behaviors
- guiding project culture
- creating / Creating a guiding project culture
H
- Health Check service
- about / Health Check
- horizontal solution / Classifying ISVs
- horizontal swim lanes / The notion of phases and cross phases
I
- implementation approaches, Sure Step
- waterfall approach / Implementation approaches in Sure Step
- agile approach / Implementation approaches in Sure Step
- Independent Software Vendor (ISV) / Microsoft Dynamics overview, Identifying the right solution, The Rapid project type
- Indirect Procurement / The two-tier approach, cloud computing, and workloads
- indispensable organizational
- Industry/Vertical solutions
- about / Industry/vertical solutions
- manufacturing industry / The manufacturing industry
- public sector industry / The public sector industry, Use case – Decision Accelerator for a local government council
- retail industry / The retail industry
- service industry / Service industries
- Information Technology Infrastructure Library (ITIL) / Why quality-driven companies prefer project management
- Infrastructure cross phase / ISV artifacts for Sure Step
- infrastructure implications
- determining / Determining infrastructure implications
- Instructor-Led Training (ILT) / Don't park your brain outside
- Integration and Interfaces cross phase / ISV artifacts for Sure Step
- integration management
- about / Integration management
- integration testing / Integration Testing
- interim analysis deliverables / Go for interim analysis deliverables
- International Monetary Fund (IMF) / The business solutions market
- ISV artifacts
- for Sure Step / ISV artifacts for Sure Step
- ISVs
- classifying / Classifying ISVs
- benefiting, from Sure Step program / How ISVs can benefit from the Sure Step program
- IT service management (ITSM) / Why quality-driven companies prefer project management
J
- Job impact analysis / Aligning an organization
K
- Key Documents Visio diagram
- about / The Key Documents Visio diagram
- Key Performance Indicators (KPIs) / The first step to envisioning the future state, The importance of closing
- kickoff meetings / Kick off your communication culture
- agenda topics / Kick off your communication culture
- Knowledge Management (KM) / The importance of a methodology, The Sure Step value proposition
- KPI
L
- leadership
- aligning / Aligning and mobilizing leadership
- mobilizing / Aligning and mobilizing leadership
- Leadership Action Plan / Aligning and mobilizing leadership
- Leadership Communications / Aligning and mobilizing leadership
- Lifecycle Services tools / Sure Step and Lifecycle Services
- Line of Business (LOB) / xRM or extended CRM solutions
- local drive
- projects, creating on / Creating projects on a local drive
M
- Management Reporter
- for Microsoft Dynamics / Sure Step Online
- manufacturing industry / The manufacturing industry
- Master Data Management Process / Aligning an organization
- Master Data Management Strategy / Defining the OCM Strategy
- methodology
- using / The importance of a methodology
- using, for solution selection / The importance of a methodology for solution selection
- Microsoft's Solution Sales Process (MSSP) / A good project charter is priceless
- Microsoft Business Solutions (MBS) / Microsoft Dynamics overview, Sure Step Online
- Microsoft Certified Partners for Learning Solutions (CPLS) / Don't park your brain outside
- Microsoft Consulting Services (MCS) / Closing the sales cycle, Use case – Technical Review services usage by Global Advertising Organization
- Microsoft Dynamics
- about / Microsoft Dynamics overview
- Connector, using for / Sure Step Online
- Management Reporter, using for / Sure Step Online
- Microsoft Dynamics AX / Microsoft Dynamics overview
- Optimization Offering, using for / Optimization Offering for Microsoft Dynamics AX
- Microsoft Dynamics AX 2012 / Sure Step Online
- Microsoft Dynamics CRM
- Optimization Offering, using for / Optimization Offering for Microsoft Dynamics CRM
- Microsoft Dynamics GP / Microsoft Dynamics overview
- Optimization Offering, using for / Optimization Offering for Microsoft Dynamics GP
- Microsoft Dynamics GP 2013 / Sure Step Online
- Microsoft Dynamics Lifecycle Services (LCS) / Sure Step Online
- Microsoft Dynamics Lifecycle Services tools / Microsoft Dynamics Lifecycle Services tools and alignment with Sure Step
- Microsoft Dynamics NAV / Microsoft Dynamics overview
- Optimization Offering, using for / Optimization Offering for Microsoft Dynamics NAV
- Microsoft Dynamics NAV 2013 / Sure Step Online
- Microsoft Dynamics SL / Microsoft Dynamics overview
- Optimization Offering, using for / Optimization Offering for Microsoft Dynamics SL
- Microsoft Dynamics Sure Step
- Microsoft Global Solutions India (MGSI) / Use case: Enterprise project type usage by a global advertising organization
- Microsoft Official Courseware (MOC) / Don't park your brain outside
- Microsoft Services Global Delivery (MSGD) / Use case – Technical Review services usage by Global Advertising Organization
- Microsoft Solution Selling Process (MSSP) / Diagnostic for a new Dynamics customer, The Sure Step value proposition
- Microsoft Solutions Framework (MSF) / A project life cycle and its phases
- Monitor and Control Project Work / Integration management
- MSSP
- multisite engagements
- about / Multisite engagements
N
- Need Determination phase
- about / Phase 1 – Need Determination
- Upgrade Assessment Decision Service / The Upgrade Assessment Decision Service
- Net Present Value (NPV) / Estimating the Return on Investment
O
- OCM
- OCM, in Sure Step
- OCM Strategy, defining / Defining the OCM Strategy
- leadership, aligning / Aligning and mobilizing leadership
- leadership, mobilizing / Aligning and mobilizing leadership
- stakeholders, engaging / Engaging stakeholders
- organization, aligning / Aligning an organization
- organization, enabling / Enabling the organization
- OCM strategy
- defining / Defining the OCM Strategy
- Organization Risk and Readiness Assessment / Defining the OCM Strategy
- Organization Change Management Strategy / Defining the OCM Strategy
- Communications Strategy / Defining the OCM Strategy
- Training Strategy / Defining the OCM Strategy
- Data Taxonomy / Defining the OCM Strategy
- Master Data Management Strategy / Defining the OCM Strategy
- Operation phase
- about / The Operation phase
- post-go-live support, providing / Provide post-Go-Live support
- pending items, clearing / Clear pending items
- operations phase / Operations
- Optimization Offering
- Proactive services / The Sure Step Optimization Offerings
- Post Go-Live services / The Sure Step Optimization Offerings
- for Microsoft Dynamics AX / Optimization Offering for Microsoft Dynamics AX
- for Microsoft Dynamics CRM / Optimization Offering for Microsoft Dynamics CRM
- for Microsoft Dynamics GP / Optimization Offering for Microsoft Dynamics GP
- for Microsoft Dynamics NAV / Optimization Offering for Microsoft Dynamics NAV
- for Microsoft Dynamics SL / Optimization Offering for Microsoft Dynamics SL
- benefits / Optimization Offerings and their benefits, Use case – Project Governance and Delivery Review service usage by partner
- organization
- aligning / Aligning an organization
- enabling / Enabling the organization
- Organization Alignment and Mobilization strategy / Organizational Change Management in Sure Step
- organizational needs
- defining / Defining organizational needs
- Organization Change Management (OCM) / Sure Step revisited – summary and quick reference
- Organization Change Management Strategy / Defining the OCM Strategy
- Organization Risk and Readiness Assessment / Defining the OCM Strategy
- overhead
P
- pace layering
- solution strategy, building with / Building a solution strategy with pace layering
- Performance Review
- for CRM / Performance Review
- for AX / Performance Review
- performance testing / Performance Testing
- performance tests
- executing / Execute performance tests
- Perform Integration Change Control (PICC) process
- about / Integration management
- phase
- about / What is a phase?
- phase-based approach
- respecting / Respecting the phase-based approach
- Phased approach
- for multiple site deployments / Phased approaches and staging options for multiple site deployments
- phased solution rollouts
- about / Phased solution rollouts
- plans
- Post Go-Live services / The Sure Step Optimization Offerings
- Prince2
- about / Prince2 and Sure Step
- principles / Prince2 and Sure Step
- proactive attitude / A proactive attitude makes the difference, Rule number 2 – be proactive with interactions, Rule number 3 – a measure for early warning signals
- Proactive services / The Sure Step Optimization Offerings
- Process Classification Framework (PCF) / The first step to envisioning the future state
- processes
- initiating / Project management processes
- planning / Project management processes
- executing / Project management processes
- controlling / Project management processes
- closing / Project management processes
- process testing / Process Testing
- procurement management
- about / Procurement management
- program
- setting up, for solution rollout / Setting up a program for solution rollout
- Program Management cross phase / ISV artifacts for Sure Step
- project
- defining / Understanding what a project is
- Project Charter
- about / Communication management
- project charter
- developing / Developing the project charter and proposal
- project closing / The importance of closing
- project estimation
- Project Governance
- project life cycle
- phases / A project life cycle and its phases
- project management
- selling strategy / Is project management unsalable?
- need for / Why project management?
- alternative for / The alternative
- methodology, using / Using our own methodology
- communication / Communication matters, Rule number 1 – communication requires interaction, Rule number 2 – e-mail does not equal project communication, Rule number 3 – be brief, Rule number 4 – set clear expectations
- proactive attitude / A proactive attitude makes the difference, Rule number 2 – be proactive with interactions, Rule number 3 – a measure for early warning signals
- guiding project culture, creating / Creating a guiding project culture
- project closing / The importance of closing
- processes / Project management processes
- breaking / Breaking it up!
- project estimation / From estimate to follow up
- follow up / From estimate to follow up
- adopting / Adopting project management, The tireless quest for the perfect espresso, Embracing change
- disciplines / Understanding project management disciplines
- Project Management Body of Knowledge (PMBOK) / Understanding what a project is, Why project management?
- Project Management Plan
- about / Integration management
- project management practice
- change, managing / Is project management an obstacle to flexibility?
- project manager
- project managers
- project methodologies
- aligning to / Aligning to other project methodologies
- Project Risk Register
- about / Risk management
- projects
- creating, on local drive / Creating projects on a local drive
- creating, on SharePoint server / Creating projects on a SharePoint server
- Projects feature
- used, for customizing Sure Step templates / Customizing Sure Step templates using the Projects feature
- Projects feature, Sure Step / Sure Step's Projects feature
- Proof stage / The Microsoft Solution Selling Process
- proposal generation activity
- developing / Developing the project charter and proposal
- Prospect stage / The Microsoft Solution Selling Process
- public sector industry / The public sector industry, Use case – Decision Accelerator for a local government council
Q
- Qualify stage / The Microsoft Solution Selling Process
- quality
- controlling, within project types / Controlling quality within project types
- embedded, in program management / Quality activities embedded in program management
- quality-driven companies
- seeking, for improving quality levels / Why quality-driven companies prefer project management
- Quality and Testing cross phase / ISV artifacts for Sure Step
- Quality Assurance (QA)
- about / Quality management
- Quality Control (QC)
- about / Quality management
- quality management
- about / Quality management
- quality management manifestation
R
- 60-20-20 rule
- RACI matrix
- about / Resource management
- responsible role / Resource management
- accountable role / Resource management
- consultative role / Resource management
- informed role / Resource management
- verifying role / Resource management
- signing off role / Resource management
- Rapid project type
- about / The Rapid project type
- usage scenarios / The Rapid project type
- references / Chapter 1, Chapter 2, Chapter 8
- release schedule
- determining / Determining the Upgrade approach and release schedule
- Request for Information (RFI) / Vision processing – creation and reengineering, Microsoft Dynamics Lifecycle Services tools and alignment with Sure Step
- Request for Proposal (RFP) / Vision processing – creation and reengineering, Microsoft Dynamics Lifecycle Services tools and alignment with Sure Step
- Request for Quote (RFQ) / Identifying the right solution
- Requirements and Process Review state / The first step to envisioning the future state
- Requirements cross phase / ISV artifacts for Sure Step
- resistance
- to project management / Myths and resistance
- Resource Assignment Matrix (RAM)
- about / Resource management
- resource management
- about / Resource management
- retail industry / The retail industry
- Return on Investment
- estimating / Estimating the Return on Investment
- Return on Investment (ROI) / Staying aligned with the buyer, Analysis
- right solution
- identifying / Identifying the right solution
- determining / Determining the right solution
- Risk Identification Checklist
- about / Risk management
- risk management
- about / Risk management
- Project Risk Register / Risk management
- Risk Identification Checklist / Risk management
- risk perception
- reducing / Reducing risk perception
- risks
- defining / Understanding and mitigating risks
- mitigating / Understanding and mitigating risks
- roadmap
- creating / Creating a roadmap
- roadmap, creating
- diagnosis phase / Diagnosis
- analysis phase / Analysis
- design phase / Design
- developing phase / Development
- deployment phase / Deployment
- operations phase / Operations
- roles
S
- Sales and Operations Planning (S&OP) / Identifying the right solution
- sales cycle
- closing / Closing the sales cycle
- Sales Force Automation (SFA) / Diagnostic leveraging of the Accelerated POC with the CRM Online service
- Sales Performance International (SPI) / What it means to be solution centric
- scope creep
- managing, during analysis phase / Managing scope creep during the Analysis phase by means of Fit Gap Analysis
- scope management
- about / Scope management
- scrum / The Agile Implementation project type
- seller
- keeping, in alignment with buyer / Staying aligned with the buyer
- service industry / Service industries
- service providers
- benefits / The importance of a methodology
- SharePoint server
- project, creating on / Creating projects on a SharePoint server
- Site Build
- about / Multisite engagements
- Small-to-Medium Enterprise (SME) / Use case – Sure Step adoption by a small Dynamics partner
- Software-as-a-Service (SaaS) / The two-tier approach, cloud computing, and workloads
- solution
- implementing / Implementing the solution
- about / What it means to be solution centric
- Solution Design Document (SDD) / Document and implement
- Solution Prototype Demo / Engaging stakeholders
- solution provider
- value, driving for / Driving value for the customer and solution provider
- solution rollout
- program, setting up for / Setting up a program for solution rollout
- solutions
- positioning / Positioning solutions for specific industries
- Industry/Vertical solutions / Industry/vertical solutions
- cross-industry solutions / Cross-industry / horizontal solutions
- solution selection
- methodology, using for / The importance of a methodology for solution selection
- solution selling
- about / Solution selling concepts
- from buyer's perspective / Solution selling – the buyer's perspective
- trust, building / Building trust
- vision, building / Building a vision
- time, determining to demo solution / Determining the right time to demo the solution
- seller, keeping in alignment with buyer / Staying aligned with the buyer
- vision processing / Vision processing – creation and reengineering
- Solution stage / The Microsoft Solution Selling Process
- Solution Storyboard Presentation / Engaging stakeholders
- solution strategy
- building, with pace layering / Building a solution strategy with pace layering
- sprint cycles
- staging options
- for multiple site deployments / Phased approaches and staging options for multiple site deployments
- Stakeholder Communications / Engaging stakeholders
- stakeholders
- engaging / Engaging stakeholders
- Standard project type
- about / The Standard project type
- usage scenarios / The Standard project type
- Statement of Work (SOW) / The Microsoft Solution Selling Process, Closing – a nice little job?, Determining the Upgrade approach and release schedule
- Stock Keeping Units (SKUs) / The manufacturing industry
- strategy
- executing / Executing strategy
- sub-process testing / Sub-Process Testing
- Subject Matter Experts (SMEs) / The importance of a methodology, Defining organizational needs, Key quality and testing cross-phase activities, The Sure Step value proposition
- about / Multisite engagements
- Sure Step
- accessing / Introducing Microsoft Dynamics Sure Step, How to access Sure Step
- implementation approaches / Implementation approaches in Sure Step
- Optimization Offering / The Sure Step Optimization Offerings
- OCM / Organizational Change Management in Sure Step
- principles / Prince2 and Sure Step
- Projects feature / Sure Step's Projects feature
- for ISVs / Sure Step for ISVs
- about / What we now know about Sure Step
- value proposition / The Sure Step value proposition
- key aspects / Sure Step revisited – summary and quick reference
- observations / General takeaways
- Sure Step, accessing
- Sure Step 2012 / Sure Step 2012
- Sure Step Online / Sure Step Online
- Sure Step 2012
- about / Sure Step 2012
- and Sure Step Online, difference between / Key differences between Sure Step 2012 and Sure Step Online
- Sure Step adoption program
- making / Making your Sure Step adoption program
- roadmap, creating / Creating a roadmap
- implementing / The value of the adoption program
- GROW / GROW into new behaviors
- Sure Step adoption takeaways / Sure Step adoption takeaways
- Sure Step certification exam
- preparing / Preparing for the Sure Step certification exam
- Sure Step champion / The Sure Step champion
- Sure Step Diagnostic phase
- about / The Sure Step Diagnostic phase
- DA Offerings / The concept of Decision Accelerator (DA) Offerings
- Sure Step Online
- about / Sure Step Online
- and Sure Step 2012, difference between / Key differences between Sure Step 2012 and Sure Step Online
- Sure Step Online Project creation wizard
- Sure Step program
- ISVs, benefiting from / How ISVs can benefit from the Sure Step program
- Sure Step Project Creation Wizard
- about / Sure Step Project Creation Wizard
- projects, creating on local drive / Creating projects on a local drive
- projects, creating on SharePoint server / Creating projects on a SharePoint server
- Sure Step Project Management Library
- Sure Step templates
- customizing, Projects feature used / Customizing Sure Step templates using the Projects feature
- Sure Step updates
- about / Sure Step updates
- Sure Step Online / Sure Step Online
- Lifecycle Services tools / Sure Step and Lifecycle Services
- Sure Step waterfall-based project types
- cross-phase processes / The notion of phases and cross phases
- Sure Step waterfall implementation phases
- about / Sure Step waterfall implementation phases
- analysis phase / The Analysis phase, A look back, A good project charter is priceless, Project planning sessions, Kick off your communication culture, Wrapping up, To train or not to train?, The uncontrolled Analysis phase
- design phase / The Design phase, All activity in the Sure Step Design phase, Document and implement, Don't give up on data migration
- development phase / The Development phase, Complete the testing, Last call for changes, Finalize design updates, Hand over non-production environments
- deployment phase / The Deployment phase, What is critical for a successful deployment?, What about the data?, Your continued key user interaction will now pay off, Document and analyze the results, Infrastructure readiness, Ready to take off
- operation phase / The Operation phase, Some things to do, Transition the solution to support, Sign please!
T
- takeaways
- for customer / Takeaways for customer due diligence and solution selling
- for solution selling / Takeaways for customer due diligence and solution selling
- implementations / Implementation takeaways
- Sure Step adoption takeaways / Sure Step adoption takeaways
- Technical Design Document (TDD) / Document and implement, Unit Testing
- technical upgrade
- Technology Evaluation Centers (TEC) / ERP and CRM implementations and statistics
- time
- determining, to demo solution / Determining the right time to demo the solution
- Time and Material (T&M) / Closing the sales cycle
- time management
- about / Time and cost management
- Total Cost of Ownership (TCO) / Identifying the right solution
- about / The Standard project type
- Total Quality Management (TQM) / Why quality-driven companies prefer project management
- Train-the-trainer training / Aligning an organization
- trainer team
- composing / Compose the trainer team
- Training cross phase / ISV artifacts for Sure Step
- Training Strategy / Organizational Change Management in Sure Step, Defining the OCM Strategy
- trust
- building / Building trust
- two-tier approach
U
- UAT / User Acceptance Testing (UAT)
- uncontrolled Analysis phase / The uncontrolled Analysis phase
- real-life analysis scenarios / Scenarios for real-life analysis, No issues, no risks
- Unique Selling Propositions (USPs) / Sure Step and the CfMD program
- unit testing / Unit Testing
- upgrade
- delivering / Delivering Upgrade
- upgrade, delivering
- Analysis phase / The Analysis and Design phases
- Design phase / The Analysis and Design phases
- Development phase / The Development, Deployment, and Operation phases
- Deployment phase / The Development, Deployment, and Operation phases
- Operation phase / The Development, Deployment, and Operation phases
- upgrade approach
- determining / Determining the Upgrade approach and release schedule
- Upgrade Assessment Decision Service / The Upgrade Assessment Decision Service
- upgrade requirements
- assessing / Assessing the upgrade requirements
- Upgrade Review
- for CRM / Upgrade Review
- for AX / Upgrade Review
- activities / Upgrade Review
- use case
- User Acceptance Testing (UAT) / Complete the testing, The Development, Deployment, and Operation phases
V
- V-team / The V-team
- value
- driving, for customer / Driving value for the customer and solution provider
- driving, for solution provider / Driving value for the customer and solution provider
- Value-Added Reseller (VAR) / How ISVs can benefit from the Sure Step program
- value proposition, Sure Step / The Sure Step value proposition
- value realization
- vertical solution / Classifying ISVs
- Virtual PC (VPC) / Reducing risk perception
- vision
- building / Building a vision
- vision processing
- reengineering / Vision processing – creation and reengineering
- creating / Vision processing – creation and reengineering
W
- waterfall-based implementation project types
- about / Waterfall-based implementation project types
- Rapid project type / The Rapid project type
- Standard project type / The Standard project type
- Enterprise project type / The Enterprise project type
- waterfall approach
- WBS
- about / Breaking it up!, WBS as an estimation instrument
- benefits / WBS as a central concept
- Work Breakdown Structure (WBS)
- about / Time and cost management
- workloads