In the previous chapters, we discussed the various features of Sure Step, including due diligence and solution selling enablement, approaches for high quality solution implementation and upgrades, options for review and optimization, and the project and change management disciplines. We'll now shift our focus to another important area—how an organization can adopt Sure Step methodology—and use it to consistently deliver solutions to its customers.
In this chapter, we will cover:
Strategy development and execution for adopting Sure Step, including managing change within the organization
How to make a Sure Step adoption program for your organization
Quick wins from real Sure Step adoption programs
How you could benefit from Sure Step Online
How Independent Software Vendors (ISVs) can benefit from adopting Sure Step