Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

Some tips from real, conducted Sure Step adoption programs


Each adoption process to Sure Step is unique and includes a set of challenges specific to the company involved, but some challenges are recurring and widespread, such as the following:

  • Scope identification challenges: Lots of customers and implementation partners struggle with the complexity of making good, reliable scope definitions

  • Communication: A basic, formalized communication foundation is missing in many cases

  • Project life cycle planning: Many organizations lack a default, standardized project life cycle planning known and used by all of the project managers

Sure Step includes good and easy-to-use guidance, tools and templates, and ideas to help you overcome these challenges:

  • Efficiency instruments for scope identification, such as questionnaires, product-specific process maps, and the Fit Gap Analysis worksheets

  • Off-the-shelf communication documents, such as a project charter and a project status report

  • A standardized project...