Converting text into a database format
The next technological challenge in the hearing the voice of the customer is that of converting text into a standard database format. The conversion has long befuddled technicians. There are many facets to the conversion. The most difficult facet to the conversion of text to a database format is the fact that in order for text to be understood, text must be converted along with context.
The problem with context is that in most cases context exists entirely outside the words that are being spoken. In most cases the words themselves give no clue as to the context of their meaning. As text is being converted into a database, the text needs to have its context determined as well.
The process of converting text into a database is a complex process. There are many reasons for the complexity. But among the primary reasons is that there is no one way to determine the context of the text. Some of the techniques used to determine the context of text...