Book Image

Fundamentals of CRM with Dynamics 365 and Power Platform

By : Nicolae Tarla
Book Image

Fundamentals of CRM with Dynamics 365 and Power Platform

By: Nicolae Tarla

Overview of this book

Microsoft Dynamics 365 provides a vast array of tools and applications to meet various Customer Engagement requirements. This Customer Relationship Management (CRM) guide covers the latest advancements in Dynamics 365 and Power Platform that help organizations adapt to changing market conditions for agility and resilience. With this book, you'll explore the core platform functionality of Dynamics 365 and explore its wide range of components for transforming your business with new services and capabilities. You’ll learn the basics of configuration and customization to enhance the functionality of Microsoft Dynamics 365 CRM and create solutions and custom applications by leveraging features such as apps, portals, automation, and business intelligence. As you advance, you’ll understand how Power Platform drives Dynamics 365 and how various integration capabilities add value by providing a comprehensive view of data aggregated across different systems and data sources. Finally, you’ll delve into core administration concepts that will help you to manage extensions added to the platform. By the end of this book, you’ll have learned how to tailor Microsoft Dynamics 365 to fit your organization’s requirements and tweak the platform to meet your business needs.
Table of Contents (20 chapters)
1
Section 1 - Platform Structure and Extensibility Capabilities
4
Section 2 - Default Modules Available with the Platform
10
Section 3 - Customization, Configuration, and Extensibility
14
Section 4 - Integrations
17
Section 5 - Administration

Learning about document templates

Document templates is a feature that was added to the platform a few versions back. As seen previously, we can use templates for Excel files. We can also create templates for Word documents. These templates can be created outside of the system and uploaded or generated while working in Dynamics 365.

You use document templates to arrange and present data in a printable format as needed. For example, you can have a Word template that allows you to print a formatted invoice so that you can send it to a customer.

From any ribbon option where we are presented with the Templates menu, we can trigger the template creation process by navigating to View All My Templates, as shown in the following screenshot:

This presents you with a view of all available templates. You can create a new template by selecting the New option on the ribbon. You have a choice between Excel or Word templates. Selecting one option triggers an overlay window where you can select the...