Just like the other modules, the Service module presents us with a set of standard reports. These include, but are not limited to, reports around Activities, Case Summaries, and Service Activity Volumes.
A large variety of additional reports can be customized in various ways.
With the added support for Power BI, this is quickly becoming the go-to tool for dynamic and highly visual reports that allow us to drill down into complex data. It is seldom that a classical SSRS report is built, and when that's the case, due to the cloud model's limitations, FetchXML must be used, which comes with its own set of limitations from a performance standpoint. It also shows the maximum number of records that have been returned from a query.
You will typically want a new set of reports to be created once you've started to configure and extend the platform. While it is not uncommon to leave the default reports available to users, to get the most out of this module, it is...
