The previous chapter walked through the Dynamics 365 platform's capabilities with regard to mapping business capabilities and processes. Such configuration and customization capabilities allow businesses to design and map complex business flows. Leveraging these various configuration capabilities, we cannot only map processes but also trigger actions from cascading processes.
While mapping business processes on the platform is essential for the success of an organization, there are many instances where external data or platforms are used in conjunction with the Dynamics 365 platform to add value. This chapter will focus on the out-of-the-box capabilities of Dynamics 365 to integrate and leverage other platforms in business processes.
The following topics will be covered in this chapter:
- Configuring email integration
- Dynamics 365 App...