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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook - Second Edition

By : Mike King, Melissa Murphy
5 (2)
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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook

5 (2)
By: Mike King, Melissa Murphy

Overview of this book

In today’s competitive landscape, the ability to create a unified view of the customer and turn data into actionable insights is a game-changer for businesses. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. The book will guide you through the tools, techniques, and scenarios needed to confidently tackle the B2C Solution Architect exam. You’ll start by building a robust understanding of each component within the Customer 360 ecosystem, diving into their capabilities, data models, and governance structures. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. By the end of this journey, you’ll not only be prepared to ace the exam but also to excel as a Salesforce B2C Solution Architect, ready to shape the future of customer engagement.
Table of Contents (22 chapters)
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1
Part 1:Customer 360 Component Products
8
Part 2: Architecture of Customer 360 Solutions
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14
Part 3: Salesforce Certified B2C Solution Architect

Part 2: Architecture of Customer 360 Solutions

This is the heart of B2C Solution Architecture. This part takes what we learned about the various Salesforce products in the ecosystem and starts to draw it all together. We’ll start by focusing on how to build a successful team, structure discovery, analyze requirements, and document a technical solution. We’ll cover integration options, including Salesforce productized connectors and integration accelerators, as well as middleware-based integration solutions. We’ll also cover customer data architecture best practices and business scenarios built on the Customer 360 ecosystem. Finally, the complexities introduced by larger enterprises will form the basis of the last chapter of this part.

The role of a Solution Architect includes making informed integration decisions and getting the important things right up front to add business value through use cases. This part contains the following chapters:

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