Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Chapter 13. Client-side Scripting

Whenever we say that something executes or happens client-side, or on the client, it's important to understand that what we mean by client is the user's web browser.

While it's important to understand the underlying architecture on which ServiceNow runs for server-side scripting, client-side scripting grants you access to a whole new set of non-ServiceNow APIs: The DOM (Document Object Model), and ServiceNow APIs which together, grant you the ability to directly modify what the user sees and how they interact with the presentation layer of the system, without modifying any back-end logic or data. You can change field labels, choice list options, flash or highlight a field, throw an alert or confirm dialog, request input from the user, and more.

In this chapter, we'll learn about:

  • Security
  • Compatibility
  • Building for performance
  • UI Scripts
  • Best practices