Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Finding slow database transactions


The transaction log shows an aggregated performance metric for how long the database is involved. So, how will you know whether the database is struggling for a particular query or whether your reports and lists have inappropriate filters? The Slow Query log gives you valuable insight into how the platform is used. You can access it by navigating to System Diagnostics > Stats > Slow Queries.

The instance uses a concept of total execution time. This is calculated by adding together all the execution times of similar individual transactions. Two transactions are considered similar if their SQL queries are the same, except for the values of the WHERE clause.

 

Note

As a very simple example, these queries are considered similar since only the value of the WHERE clause changes:

SELECT * FROM task WHERE state = 5; 
SELECT * FROM task WHERE state = 3; 

Note

In contrast, the following queries are not similar since they select different information and have dissimilar...