Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Auditing and versioning


Some tables, such as the Task table, are audited. Every time a record is updated, the platform records what was changed, when it was changed, and who changed it by recording an entry in the Audit [sys_audit] table. Every entry in the Audit table represents a change to a field. This is tremendously helpful when you diagnose issues since you can clearly see how a record was manipulated over time.

Turning on auditing

To make the platform audit a table, go into the Dictionary entry of the table and check the Audit flag. I almost always enable it on the User table since it is very useful to see how the records are changing over time. Note that you need to enable it for every extension, so turn it on for the Guest table too!

Let's see how it is done for the Guest table.

  1. Navigate to System Definition > Tables and choose the Guest entry.
  2. Use the Additional actions menu and select Show Dictionary Record.
  3. Tick the Audit field and save.

 

Note

You can turn on Text Indexing in the...