Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Protecting data with contextual security rules


The first few chapters showed how data could be protected using business rules and Data Policies and that forms can be manipulated with Client Scripts and UI Policies. For example, a script can be used to ensure that you can write to a field only when the task is open. For a better experience, it'd be best to do it both on the server (to ensure that the browser didn't cheat) and the interface (to give feedback to the user). Wonderfully, Contextual Security helps with both!

ServiceNow has two different security managers. These protect data as it leaves and enters the instance. The simple security manager controls who can update a field through roles. The Dictionary entry for each field has several list fields where roles are selected: one each for create, read, write, and delete. However, this doesn't give you any flexibility over when these actions can occur. If you have the role, you can perform the action at any time.

Note

CRUD, or create, read...