Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Using service-now plugins


Service-Now provides functionalities or features in the form of system modules. Usually, modules are activated by default, but if you want to add additional functionality, then you can consider system plugins. Plugins are like small software components that provide features and functionality as an option. Let's better understand this with an example: Data Archive is a plugin that is not activated by default. The size of the data increases in Service-Now according to the time that has passed; for example, an incident more than a year old is less significant as compared to a current incident, and old data may affect the performance of queries and reports.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.

How to do it...

  1. Open any standard web browser.
  2. Type the Service-Now instance web address (http://{instance_name}.sservice-now.com) provided by your company in the address bar. Now, enter your...