Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Starting with Service Portal


A Service Portal page is a collection of widgets. Each widget performs a function, such as listing active Maintenance requests or details about a single task, providing a way to add or remove attachments, or even displaying your location on a map.

In many cases, there is already a widget that does what you want. There are around 100 widgets provided by the base configuration, most of which have ways to make them work for you. And the Service Portal designer provides a very easy-to-use interface to let you add, remove and configure these widgets to whatever page you choose. Of course, you can build your own, too!

Getting the assets

Creating a visually attractive portal usually means that logos and graphics will be required. We asked the design team at Gardiner Hotels for the company logo as well as some icons for the menus. They provided us with a ZIP file that contained these items and also informed us that their corporate font is Lucida Grande. Orange and blue...