Module 1, Learning ServiceNow, Shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this module, you will be able to successfully configure and manage ServiceNow within your organization.

Module 2, ServiceNow Cookbook, Guides you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this module will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the module will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the module will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this module, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Module 3, Mastering ServiceNow (Second Edition), Steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The module will then focus on using web services and other mechanisms to integrate ServiceNow with other systems.

Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the module, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.

The primary requirements are as follows:

This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow.

Feedback from our readers is always welcome. Let us know what you think about this course—what you liked or disliked. Reader feedback is important for us as it helps us develop titles that you will really get the most out of. To send us general feedback, simply e-mail [email protected], and mention the course's title in the subject of your message. If there is a topic that you have expertise in and you are interested in either writing or contributing to a book, see our author guide at www.packtpub.com/authors.

Now that you are the proud owner of a Packt course, we have a number of things to help you to get the most from your purchase.

You can download the example code files for this course from your account at http://www.packtpub.com. If you purchased this course elsewhere, you can visit http://www.packtpub.com/support and register to have the files e-mailed directly to you.

You can download the code files by following these steps:

You can also download the code files by clicking on the Code Files button on the course's webpage at the Packt Publishing website. This page can be accessed by entering the course's name in the Search box. Please note that you need to be logged in to your Packt account. Once the file is downloaded, please make sure that you unzip or extract the folder using the latest version of:

The code bundle for the course is also hosted on GitHub at :https://github.com/PacktPublishing/ServiceNow-Building-Powerful-Workflows We also have other code bundles from our rich catalog of books, videos, and courses available at https://github.com/PacktPublishing/. Check them out!

Although we have taken every care to ensure the accuracy of our content, mistakes do happen. If you find a mistake in one of our courses—maybe a mistake in the text or the code—we would be grateful if you could report this to us. By doing so, you can save other readers from frustration and help us improve subsequent versions of this course. If you find any errata, please report them by visiting http://www.packtpub.com/submit-errata, selecting your course, clicking on the Errata Submission Form link, and entering the details of your errata. Once your errata are verified, your submission will be accepted and the errata will be uploaded to our website or added to any list of existing errata under the Errata section of that title. To view the previously submitted errata, go to https://www.packtpub.com/books/content/support and enter the name of the course in the search field. The required information will appear under the Errata section.

Piracy of copyrighted material on the Internet is an ongoing problem across all media. At Packt, we take the protection of our copyright and licenses very seriously. If you come across any illegal copies of our works in any form on the Internet, please provide us with the location address or website name immediately so that we can pursue a remedy. Please contact us at [email protected] with a link to the suspected pirated material. We appreciate your help in protecting our authors and our ability to bring you valuable content.

If you have a problem with any aspect of this course, you can contact us at [email protected], and we will do our best to address the problem.