Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Scripting Pro Tips


 

The following Pro Tips will help you remember how to make the most of the ServiceNow/Glide APIs, as well as avoid scripting pitfalls. We'll learn what the pros wished they knew, as well as the reasons behind some of the more arcane pieces of the ServiceNow development puzzle.

 

Avoiding Nested Loops

 

Nested loops have their place in development, but if you aren't careful, they can lead to serious performance degradation due to the fact that the inner loop will run a certain number of times, multiplied by the number of times the outer loop runs.

 

It is often possible to avoid having to run a nested loop, in favor of running two separate loops (which means that each loop would only run a set number of times).

 

Consider the following code:

 

var innerGR; 
var results = [];  
var outerGR = new GlideRecord('table_name'); 
outerGR.query(); 
while (outerGR.next()) { 
    innerGR = new GlideRecord('other_table_name'); 
    innerGR.addQuery('field', outerGR.getValue('something_to_compare...