Out of the box, Service-Now provides the system diagnostics module for troubleshooting, where you can debug business rules, SQL, security UI policy, data policy, and so on.
To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.
- Open any standard web browser and type the instance address.
- On the left-hand side, type
Debugin the search box and Service-Now will search theSystem Diagnosticsapplication for you, as shown here:
System diagnostics module
- To understand the debug better, you can open an incident from, as given here, by going to the
Incidentapplication:
New incident for troubleshooting
- Now go to
Session DebugunderSystem Diagnosticsapplication and click onEnableAll, as shown here:
Debugging
- You will now be able to see text, as given here, where you can see that Service-Now ran a script by clicking on
EnableAll:
Enable All output
- Now you need to open the incident form again and you...