ServiceNow is a great platform for managing data. Tools such as Graphical Workflow, Business Rules, and Client Scripts make it easy for you to create an application geared toward Service Management that processes information quickly and efficiently. However, function without form makes for an unappealing experience! Many companies have design patterns that their users understand; their web properties look familiar and consistent. Taking advantage of this will make your applications much more trustworthy, accessible, and easy to use.
In this chapter, we will examine some of the capabilities in ServiceNow for changing its look and feel and make it work the way you want it to. These include the following:
- Service Portal, which wraps a much more user-friendly skin over the logic and data already in the instance, making what you already have much more beautiful
- Using standard web design technologies, such as CSS, to...