Disraeli, a British prime minister, said that:
"Change is inevitable. Change is constant."
So, let's see how Service-Now uses the ITIL framework in its application. Every organization goes through a transition phase to achieve new goals to improve their services, user experiences, stability, or increase their product line for internal or external customers. In the ITIL framework, change management is a process used for managing the planned deployment of alterations to all configuration items in the configuration management database that are a part of production and test UAT environments along with any other environment that a business wants to have under change management. To manage the change management process, Service-Now provides the change management application.
To step through this recipe, all you need is an active Service-Now instance, valid credentials, and a role.