Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

GlideSession


The GlideSession class has no constructor, but it is returned from the getSession() method of the GlideSystem API (gs.getSession();). This API allows you to get and set data related to the current session.

getClientData() and putClientData()

The getClientData() and putClientData() methods allow you to set data in the user's session from a server-side script using putClientData(), and then retrieve that data using getClientData().

This functionality can be extremely useful for passing data back-and-forth between the server and client, without performance-costly synchronous queries or time-consuming Ajax calls.

Example usage

In business rule on the Incident table, we can place some data in the user's client session like so:

var userSession = gs.getSession(); 
session.putClientData('ticket_number', current.getValue('number')); 

And then in a client script, you can access this data like so:

var ticketNumber = g_user.getClientData('ticket_number'); 

getTimeZoneName()

The getTimeZoneName()...