Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Security


The browser of the user who is loading the page and requesting the content is the literal client that's performing the action, and running any Client Scripts, UI scripts, client-side UI actions, processing the UI policies and applying UI policy actions. This includes controlling whether fields are mandatory, read-only, or indeed - visible at all.

This can seem like an effective means of protecting content; for example, by hiding a field if the user doesn't have the appropriate roles. However, it's important to realize that any client-side measures can be overridden by the user. For anything which really, needs to be secured from the user seeing or modifying them, should be secured using ACLs (security rules).

Data policies are another option, and can be used as UI policies on the client. However, data policies cannot be scripted like ACLs can, so complex conditions are more difficult to implement.