Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Server-side debugging


Server-side debugging can consist of debugging server-side scripts and other behavior, as well as performance and security issues. Debugging server-side scripts can often be slightly more difficult, as the exact source of the undesired behavior is not necessarily logged or thrown as an error message visible on the client. Instead, you must search through the logs for thrown errors and sometimes use trial-and-error and custom log messages to determine the exact source of the issue. For this reason, using try/catch() blocks in your server-side code can be a good idea. This is also true of client-side code in fact, but it is especially important with server-side code.

Note

While try/catch() blocks are a great way to build in error-handling behavior, it should not be relied upon to control the flow of your code. They should only be used when the catch block can handle the error in some sensible way. (Otherwise, pass the error up the call stack and perhaps a higher-level function...