Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Summary


The ServiceNow platform has several more exotic features. This chapter explored some that help you create more complex applications faster.

ServiceNow Studio provides a place to add and edit your application. It collects application files and displays them in an organized manner to help you find what you need. It also provides a really useful code search feature, which will start to become useful over the next few chapters.

Applications can protect themselves by choosing whether data can be read or manipulated from outside their tables as well as choosing the level of cooperation between two apps being developed at the same time. The scope of an app provides a unique identifier, preventing two applications from being named the same.

Delegated Development lets you give other people control over the parts of the application that you choose, without giving them full system administrative rights.

Hierarchical tables provide the magic of inheritance. They allow the Guest table to take advantage...