Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Choosing a UI Action


A UI Action is a rather grandiose name for a button. Using a button is possibly the simplest interaction that a user can make, and a UI Action runs a script after the click (or a tap, if using a touchscreen device!).

There are several different representations of UI Actions, each displayed in a different way, available in both the form and list views:

  • Form buttons: These are the most accessible ones. They show up as more recognizable buttons and appear at two places: the top right and the bottom left of the form. The context bar in which the buttons are located is fixed and will always display at the top of the screen, even as you scroll down the form. This accessibility and visibility makes form buttons a great choice for important actions that will change the record that you are viewing. A form button looks like this:

Note

You can control some aspects of button display through properties, such as only displaying form buttons in the context bar and not at the bottom.

  • Form...