Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Lists and Tables


Lists in ServiceNow can be equated strongly to tables in databases. For the most part, this would be an accurate comparison. Viewing a list, is viewing a representation of a subset of records within a table on ServiceNow's servers. The columns of that list correspond to fields within the table, and often fields which would show on the form (if configured to do so).

Each table in ServiceNow has a label (a friendly name), and a name. The label is defined in the table dictionary (something we'll discuss later in this chapter), and can contain spaces and other characters not allowed in the table's name. The name is often more difficult to remember, but more specific. The label "task" may refer to the base task table, problem tasks, catalog tasks, or a multitude or system or custom tables. However, the name sc_task makes it clear which table we're referring to (the catalog task table, in this case).

Creating a custom table

Let's start out by creating a custom table. This table will...