Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Important task fields


The task table, like any table, consists of table columns (fields) that can store data for each record. In particular, the task table has several fields which are supremely useful for nearly any record that could be used to track work in ServiceNow. Below are some of those fields, and a description of their purpose. These fields may or may not be shown on the form or the list of any task-extended table, but all of them exist on all tables that extend the Task [task] table.

Active

Active is a Boolean field. This means that it stores a true/false value, and displays on the form as a check-box. This field is often controlled by a business rule. A business rule is a server-side script that runs in response to certain events on a record. In this case, the event that triggers the State field is usually what determines whether the Active field should be set to true or false. The Active field is a good general indicator as to whether a state is... well, active!

The Active field...