Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Extending the task table


The task table is an incredibly powerful base table, yet interestingly, no records should ever be created directly on the task table. Instead, task records are created on child tables; tables that extend the task table. In fact, if you attempt to create a new task directly from the task table, you'll find that you're redirected to the task interceptor instead, which disambiguates which sort of task you'd like to create:

To extend the task table and inherit any relevant fields and business logic, start by navigating to System Definition | Tables. On the list of tables, click New from the top-left.

Since we've already created the Virtual War Rooms table, let's create a sub-table that also extends the task table. We'll call it War Room Task, so enter that into the Label field of the New table form, then press Tab. The Name field will auto-populate with an appropriate name: u_war_room_task.

In the Add module to menu field, select the Virtual War Room application menu we...