Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Chapter 7: Building a Power Virtual Agents Application for Teams

In the first half of this book, we focused our attention on Power Virtual Agents servicing a large audience by exposing them through a public website. Their role was to handle requests from people outside our organization.

From now on, we will shift our attention to servicing users within our organization. We will look at bots exposed to our team members through the familiar Microsoft Teams interface.

In this chapter, we will tackle the following topics:

  • Description of the business scenario
  • Creating a Power Virtual Agents application for Teams

As part of the presented scenario, we will be revisiting topics such as decision logic and guiding the conversation.

At the end of this chapter, we will have our first Power Virtual Agents application for Teams. We will see how to make decisions based on the user request and profile, and, as we have seen with Power Virtual Agents for the web, we will...