Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Testing the agent in the default demo website

Besides the ability to test an agent's functionality in the standard editing canvas for each topic, we can also see how this could look in a default demo website.

To be able to open our newly created bot in a demo website, we first need to publish it:

  1. On the left navigation area, select the Publish option. This will take you to the following screen:

    Figure 5.1 – Publishing a PVA

  2. Select the Publish button on the presented screen and confirm the Publish option on the popup. This process will take a short while, after which you will get a message stating that the latest content has now been published. The following screenshot shows this confirmation message:

    Figure 5.2 – Publishing confirmation

    If you encounter any other warning messages, go back to the agent definition, find the topic that presents an error message, and select to edit the topic in the canvas.


    Whenever you complete a topic, make sure to...