Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents


Throughout this chapter, we looked at how the current chatbot offering was born, how it evolved through time to where it is now, as well as some of the good and bad uses of this technology. We continued our journey to the present day, looking at the importance of leveraging chatbots in the current business landscape and the value differentiator between Power Virtual Agents and Power Virtual Agents for Teams.

After we looked at the various providers of similar chatbot solutions, we narrowed our focus to Microsoft. Power Virtual Agents, being an integral part of the Power Platform offering, provides distinct advantages for various organizations and business scenarios. We looked at the different approaches to the creation of chatbots, based on the target audience. We now should have a clear picture of the difference between creating public chatbots aimed at customers and the larger audience and chatbots for internal organization users.

While we had a quick look at the licensing options and limitations, in the next chapter we will delve deeper into licensing concepts and look at some of the important aspects to consider when choosing your licensing model.