Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents


Throughout this chapter, we looked at the various licensing options and considerations when implementing Power Virtual Agents. We started our foray by looking at the licensing acquisition and defined tiers of usage for Power Virtual Agents. We looked at the default tenant license, as well as the ability to purchase a Capacity add-on when needed.

Next, we looked at the Power Virtual Agents for Teams licensing model and some of the important differences from regular public Power Virtual Agents.

We then looked at one scenario to estimate your potential usage when starting fresh with Power Virtual Agents.

When maintaining existing Power Virtual Agents chatbots, we have tools included with the platform to allow us to monitor usage and licensing compliance. We will analyze those in more detail as we start building chatbots in the following chapters.

In the next chapter, we will present the creation of your first Power Virtual Agents chatbot.