Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Completing the initial setup

Just like everything in life, let's start at the beginning. Before we create our first PVA, we need to obtain an environment and perform a little bit of setup.

If you already have an organization account, also called a work or school account, you can have an admin assign you a license to provide you access to PVA. If you do not, follow the next steps to create a trial tenant with such an account.

Creating a trial tenant for an organization account

If you only have a personal email address, you cannot directly sign up for a trial, as it requires an organization account. You must take a few extra steps to create an organization account first. The easiest way is to create a Dynamics trial, which will give you an organization account in an Azure Active Directory tenant, and then create your PVA trial based on that.

To create a Dynamics trial, follow these steps:

  1. Navigate to
  2. Select the Sign up here...