Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Modifying Power Virtual Agents

Once you have your chatbots deployed, your journey is just starting. You need to monitor for performance and continue to make incremental updates to better serve your customers.

When working with chatbots, just like any other custom solutions, you should be following a strict Application Life Cycle Management (ALM) process, as defined by your organization. In the case of Power Virtual Agents, one important component of this ALM process is the use of solutions. At a minimum, you will build your chatbots in a development environment, you will deploy to a test environment, and when approved, you will deploy to a production environment. You achieve this by packaging your customization in a solution. The solution is a container holding your configurations. It can include one or more chatbots, along with Power Automate flows and other components as needed. At a minimum, you will have at least one chatbot in a solution.

To create a solution for your chatbot...